Application Support Engineer - #196352
Aberdeen
Date: 6 hours ago
City: Edinburgh
Contract type: Full time
Job Description
At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group.
Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent.
Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.
We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.
Aberdeen Comprises Three Businesses, Interactive Investor (ii), Investments, And Adviser, Each Of Which Focuses On Meeting And Adapting To Our Clients’ Evolving Needs
Our Corporate Tribe sits within Corporate Technology and underpins a wide range of business-critical processes across Finance, HR, Risk, Legal and Audit. By developing, maintaining and supporting key applications, the team ensures stability, resilience and continuous improvement across Aberdeen’s core operations. Working collaboratively across squads, the department helps enable our clients to be better investors by ensuring the systems our colleagues rely on function effectively and securely.
About The Role
This role will operate Monday to Friday on a shift of either 4am - 12pm or 12pm - 8pm
As an Application Support Engineer (Career Level 2) based in Edinburgh, you will play a vital role in ensuring the performance, availability and integrity of our global application estate. Supporting batch and application services across APAC, EMEA and AMRS, you will be part of a team that resolves issues quickly, implements enhancements and contributes to continuous improvement. This permanent role offers exposure to a wide range of technologies, global collaboration and opportunities to grow your technical capability as you invest in your tomorrow.
Key Responsibilities
Our Benefits
There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.
When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.
Our business
Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here.
An inclusive way of working
Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.
At Aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.
An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.
We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.
If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group.
Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent.
Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.
We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.
Aberdeen Comprises Three Businesses, Interactive Investor (ii), Investments, And Adviser, Each Of Which Focuses On Meeting And Adapting To Our Clients’ Evolving Needs
- interactive investor, the UK’s second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them.
- Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.
- Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.
Our Corporate Tribe sits within Corporate Technology and underpins a wide range of business-critical processes across Finance, HR, Risk, Legal and Audit. By developing, maintaining and supporting key applications, the team ensures stability, resilience and continuous improvement across Aberdeen’s core operations. Working collaboratively across squads, the department helps enable our clients to be better investors by ensuring the systems our colleagues rely on function effectively and securely.
About The Role
This role will operate Monday to Friday on a shift of either 4am - 12pm or 12pm - 8pm
As an Application Support Engineer (Career Level 2) based in Edinburgh, you will play a vital role in ensuring the performance, availability and integrity of our global application estate. Supporting batch and application services across APAC, EMEA and AMRS, you will be part of a team that resolves issues quickly, implements enhancements and contributes to continuous improvement. This permanent role offers exposure to a wide range of technologies, global collaboration and opportunities to grow your technical capability as you invest in your tomorrow.
Key Responsibilities
- Provide time-critical support and maintenance for multi-slot batch and applications serving our global Asset Management business.
- Perform application recovery, manage incidents and conduct root cause analysis to ensure service stability across global time zones.
- Support scheduled release and deployment activities including validation, rollback planning and post-deployment monitoring.
- Evaluate infrastructure, system and third-party changes to identify potential impacts to supported applications.
- Collaborate with infrastructure specialists and participate in Disaster Recovery testing during planned maintenance windows.
- Develop, test and maintain application code and contribute to sprint activities as part of application lifecycle management.
- Experience in application support and maintenance roles, ideally within financial services.
- Strong SQL skills for data querying, processing and performance tuning.
- Understanding of ELT/ETL processes, data modelling and data warehousing.
- Experience with scheduling tools and supporting Windows-based applications.
- Strong analytical, problem-solving and communication skills with a proactive, service-focused mindset.
- Ability to work independently and within cross-functional agile teams.
- Exposure to DevOps practices including CI/CD and automation.
- Familiarity with Azure, Microsoft Fabric, Snowflake, ADF or DBT.
- Knowledge of Autosys, Ab Initio, IBM MQ or equivalent messaging technologies.
- Understanding of Active Directory, networks or PowerShell scripting.
Our Benefits
There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.
When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.
Our business
Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here.
An inclusive way of working
Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.
At Aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.
An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.
We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.
If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
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