Application Support Consultant - #147299

Are you ready to chart your own career path? At SJP we need talented individuals like yourself to support our evolving culture. If you’re seeking an employer that is passionate about excellence, innovation and autonomy, SJP could be the place for you.

At a glance:

Location: Cirencester Office

Workplace Type: Hybrid - 2 Days in Cirencester & 3 days remote

Employment Type: Permanent

Seniority: Mid-Senior Level

The Role:

The Application Support Consultant role supports a variety of applications within the St. James’s Place Production estate. The role forms part of the SJP Applications Support team that is central to the effective application management, maintaining high availability of production systems supporting many business functions, the partnership and clients. The team is responsible for the resolution of Incidents raised, providing responses within target SLAs. These applications are heavily data centric with typically web front ends exposing business submission, client information or management information functions and are critical to the operation and submission of new business.

What you'll be doing:

• Provide Senior support to underlying systems supported in the team.
• Incident Management & resolution– support of functional escalations from the St. James’s Place Service Desk (3rd line support) within the agreed team targets.
• Point of contact for complaints
• Assist in Technical Design and Application Architecture of project & Business As Usual (BAU) tasks
• Consults on projects and aid in transition of Project work into BAU (support/warranty handover etc).
• Deputise for team manager
• Day to day liaison with 3rd party Application support providers, including governance meetings with our main vendors.
• Supporting the Problem Management team by providing root cause analysis and Service Outage reporting.
• Application Portfolio Management ensuring business application usage information is maintained.
• Participate in the delivery of the team’s overall objectives.
• Documenting and recording change requests with the SJP Change Advisory Board.
• Part of the On-Call Rota – supporting SJP application & systems out of office hours.
  
  

Who we're looking for:

We are looking for a strong analytical approach, who enjoys finding real, long term solutions to Technical issues. A collaborator who enjoys sharing knowledge and enjoys asking questions to seek results.

Essential Criteria

• Demonstrable knowledge of cloud/web based applications such as AWS, Snowflake, Azure, Google Cloud or similar
• Excellent proficiency is MS SQL Server including database administration and performance tuning
• Exposure of working within a technical 2nd or 3rd line support function of managing and resolving IT Tickets and providing root cause analysis
• Familiarity of IT Service management functions IE incidents, problem resolution and or/ Change Management
  
  

Desirable Criteria

• Awareness, exposure or experience using Salesforce
• Experience within the Financial Service sector
• A Degree in IT, Business Computing or Computer science or equivalent
  
  

What's in it for you?

We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.

We also have benefits to support whatever stage of life you are in, including:

• Competitive parental leave (28 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)
  
  

Reasonable Adjustments We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [email protected]

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What's next?

If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.

As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.