Application Support Analyst - #150957

• Are you ready to take the next step in your application support career?
• Are you a natural problem-solver with a solid knowledge of ITIL principles?
• Do you have the right tech stack experience: C#, MySQL, React and/ JavaScript?
  
  

Right to Work

You must hold the long-term right to work in the UK without sponsorship as we're unable to offer skilled worker sponsorship currently.

Defaqto’s purpose is to help everyone to make smarter financial decisions and our mission is to be the #1 provider of smarter financial decisions in the UK. The business has a diverse product portfolio that spans:

• Our Defaqto ratings, which provide consumers with expert guidance at-a-glance when purchasing financial products
• The most widely used financial planning software in the UK market
• Mission critical technology that helps product manufacturers to optimise the financial products that they take to market
  
  

We currently support over 50m financial decisions every year with a combined value of over £80bn.

Role Overview

In this role you’ll play a crucial role in ensuring the smooth functionality and availability of our highly innovative and market leading software applications which allow financial institutions, intermediaries and consumers to make smarter financial decisions.

Responsibilities

A typical day in application support kicks off with a daily stand-up, then throughout the day you’ll be using your skills and experience to work on tasks to address bugs or implement minor enhancements.

At times you might need to jump into action to handle emergencies and implement measured and supportive actions to minimise the impact on application users.

You'll also be reviewing monitor logs and errors to identify trends, predict potential issues, and implement proactive fixes.

The team play a central role in supporting software releases to staging and production environments, collaborating closely with our tech leads, test teams, and customer support.

Essential Experience Required

• Minimum 2 years experience in a similar role
• C# development experience
• React and JavaScript
• Proficiency in SQL, including the ability to write stored procedures and optimise performance
• Experience with Azure DevOps
  
  

Advantageous Experience

• Python
  
  

Your approach to work

• Good communication and collaboration skills
• Attention to detail
• Natural problem solver
• Proactive and eager to learn new skills
• Disciplined approach following the ITIL principles
  
  

If you've got some experience in software support or as a junior developer, that's a big plus!

Working Location

We operate a Hybrid working model with team members working from our offices 3 times each week. At least once each week in Haddenham but the other occasions could be from our other offices including Teddington, Godalming or Huddersfield.

Fintel plc and all the businesses within it adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010.

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.

For these reasons we strongly encourage suitably qualified applicants from a wide range of backgrounds.