Alarm Response Centre Operative - #145160

Johnson Controls


Date: 3 weeks ago
City: Armagh
Contract type: Full time
Job Description

About us

Envision Intelligent Solutions is a security systems service provider specialising in the rental market with our own in house CAT1 Alarm receiving Centre in Craigavon, BT66 6SY. We are professional, agile and innovative and part of the Johnson Controls family.

Job Types: Full-time, Permanent

Expected hours: 42 per week

12 hour shift operating on 4 days on 4 days off rota.

Work Location: In person

Job Description

ARC (Alarm Receiving Centre) Operator

Job Duties

  • Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting.
  • Answer intercoms and inbound telephone calls professionally, quickly and effectively
  • Effectively use the telephone systems and follow the guidance of the company policy and procedures
  • Support the Control Room Supervisors and in their absence to take control of the operations (subject to training)
  • Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and despatch mobile response teams accordingly
  • Report any operational difficulties and problems to the supervisor on duty.

Skills And Experience

  • The ability to communicate diplomatically and effectively, both verbally and in writing
  • Sufficient computer literacy to ensure timely production of documents/reports etc.
  • Sufficient investigative skills to identify the root cause of any problems identified
  • SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team. Applicants must meet the minimum eligibility requirements for SIA licensing.

Benefits

  • 25 days annual leave
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • Referral programme

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Assistant Solicitor

The Law Society of Northern Ireland, Armagh
1 day ago
Job details Assistant Solicitor required at Lennon Toner O'Neill in Armagh to cover maternity leave. Experience of working in a busy general practice essential. Part-time hours may be considered. Please Apply In Writing To Lennon Toner O'Neill 54 English Street Armagh BT61 7DU or by email to [email protected] Apply now

Security Monitoring Advisor

Johnson Controls, Armagh
2 weeks ago
Job Description About us Envision Intelligent Solutions is a security systems service provider specialising in the rental market with our own in house CAT1 Alarm receiving Centre in Craigavon, BT66 6SY. We are professional, agile and innovative and part of the Johnson Controls family. Job Types: Full-time, Permanent Expected hours: 42 per week 12 hour shift operating on 4 days...