Admissions Fraud and Compliance Officer - #65776

18546BR

Communications & Marketing

Administrative Support

Advert

Admissions Fraud and Compliance Officer

Communications and Marketing

Under the guidance of the Admissions Support Manager (ASM) the post holder will help to:

• prevent and identify admissions fraud
• ensure authenticity of applicant documents
• ensure applications to study are legitimate/genuine
• ensure admissions compliance requirements
• collaborate with colleagues to maintain the University’s Highly Trusted status with UK Visa and Immigration (UKVI).
  
  

The post holder will work closely with the Student Visa Compliance Team (SVCT) and International Recruitment Team (INTER) and collaborate with colleagues across the University to help ensure admissions processes fully meet relevant compliance requirements. This will involve contributing ideas to the development and improvement of systems to ensure we have robust monitoring processes in place.

This is a full-time, open-ended post.

Salary: £26,444 – £29,605 per annum (Grade 4)

Date advert posted: Wednesday, 1 May 2024

Closing date: Wednesday, 22 May 2024

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Job Description

Key duties

• Support implementation of required processes for preventing and identifying admissions fraud, including potential financial fraud.
• Support the provision of detailed advice, guidance, and training on fraud identification and prevention processes and procedures to internal and external customers, in a timely manner.
• Collaborate with others to make recommendations for improvement of established processes and procedures.
• Using initiative and creativity, contribute to solving complex issues.
• Establish productive relationships with key individuals (University colleagues and external contacts) to help improve the level of service the team provides.
• Engage with appropriate forums and bodies to gain sector knowledge and insight on potential areas of fraud and compliance, making recommendation on appropriate actions.
• Gather and analyse data to inform decision making, establishing basic trends and patterns and provide reports and recommendations to senior management.
  
  

Specific duties

• Function as the key contact for identification and verification of qualifications and supporting documents, issues of financial fraud, and supporting compliance needs.
• Support the ASM to create, update, and deliver a suite of training materials, including a portfolio of genuine and fraudulent documents.
• Provide regular updates related to potential fraud, including reporting on cases, uploading reports to applicant records, and reporting to SVCT/Registry Operations, INTER, and Admissions.
• Manage the day-to-day relationship with Ecctis, Qualification Check, and other external partners involved in document verification.
• Support the regular review of Admissions fraud and compliance policies and procedures.
• Support the successful completion of internal and external audits.
  
  

General Duties

• Abide by all University policies and undergo appropriate personal and professional development.
• Engender a supportive working environment and promote health and wellbeing within the team.
• Uphold the Cardiff University Professional Services Values and Behaviours.
• Understanding the importance of confidentiality and sensitivity when undertaking all duties.
• Ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures, and codes.
• Perform other duties not included above, but which will be consistent with the role.
  
  

Person Specification

We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian, and Minority Ethnic communities.

This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment with particular interest in Higher Education (HE) admissions, fraud prevention, or compliance, showing your transferable skills and aptitude to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team.

IMPORTANT: Evidencing Criteria

Your application will be assessed against the following essential and desirable criteria for the role. Please note that these are also the criteria that shortlisted applicants will be assessed against at interview and by other means (e.g. a skills test or presentation).

You must list both the essential and desirable criteria as numbered headings and, under each heading, give clear and specific examples of how you meet each individual criterion. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications, or community life) if they are relevant to the role. If you do not follow this format, your application may not be considered.

Please save your supporting statement in a separate document with the title [YOURNAME-BR NUMBER-JOB TITLE] and attach it to your application in the recruitment system.

Essential Criteria

• Evidence of a high standard of numeracy, literacy, and IT literacy; A levels, NVQ3 or equivalent work-related experience.
• Evidence of administrative skills, including excellent attention to detail and working to a high degree of accuracy.
• Evidence of ability to set up standard administrative systems and procedures, and to suggest impactful improvements.
• Evidence of ability to communicate specialised information in an effective and professional manner, both orally and in writing, to a range of customers with varying levels of understanding.
• Evidence of ability to explore customer needs and adapt the service accordingly to ensure a consistently high level of service is delivered.
• Evidence of ability to identify problems and to use initiative and creativity to propose a range of practical solutions.
• Evidence of ability to work independently, manage own workload and priorities, to plan and undertake project work, and to meet specified deadlines.
• Evidence of ability to monitor the work of others, to ensure consistent application of policies and standard procedures.
• Evidence of a commitment to professional development.
• A willingness to be flexible and open-minded, with a positive and pragmatic approach to change.
  
  

Desirable Criteria

• Fluency in Welsh, written and oral.
• Evidence of ability to advise and influence key stakeholders.
• Demonstrable knowledge of Student Visa and Immigration requirements, including Confirmation of Acceptance for Studies (CAS), Academic Technology Approval Scheme (ATAS), and/or Higher Education admissions processes.
  
  

Additional Information

The Admissions Team is responsible for the provision and administration of the University’s recruitment process and policies related to admissions. This includes the provision of application processes, decision communication and maintenance of systems related to the admissions process.

Admissions plays an essential role in maintaining the reputation of the University through effective communication to the public and to external and internal stakeholders. The Admissions Team has a customer focused approach, and the team represents the University on a corporate level and involves all three academic colleges and constituent Schools.

The Admissions Team is responsible for key links with external bodies such as UCAS and the Russell Group and aim to influence admissions practices not only at a local but at a national level. The team works on an evolutionary basis, working flexibly to meet service needs and demands and is committed to providing a world leading applicant experience.

As well as primarily working on campus in various locations, there may be occasions where you will be able to undertake remote working (known as blended working). The University is committed to offering this flexibility, wherever the role and business needs allow, to contribute to your work-life balance.

Due to the nature of admissions work there will be key points in the year where leave will be restricted, extended opening hours will be in operation, and occasional weekend working will be required. This will be primarily, but not exclusive to, confirmation and clearing in August and student enrolment and overtime and flexibility will be required during these periods.

As the biggest university in Wales – and a major employer with more than 7,000 staff – we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.

How We Will Support You In Performing This Role

We want to support and develop you in the role, using a combination of the following to help you reach your full potential:

• Regular one-to-one meetings with your Line Manager.
• An experienced and supportive team around you.
• Support to undertake job-relevant training and development, as identified by your Line Manager.
• Opportunity to join the staff mentoring scheme.
• Support to learn Welsh or to update language skills.
  
  

Salary Range Min.

26,444

Salary Range Max.

29,605

Job Category

Admin / Clerical

Grade

Grade 4