Administrator and Patient Concierge - #142202

Job Description

Administrator & Patient Concierge | Harrogate Clinic | Full Time | 37.5 hours per week | Multiple shifts between the time of 07:45-20:00

Spire Healthcare is one of the UK’s leading independent hospital groups and the largest in terms of revenue, with 39 hospitals and eight clinics across England, Wales and Scotland.

Our Spire Clinics deliver a specific range of lower risk outpatient and day case treatments (all on a local anaesthetic basis), which provides faster care for day case patients. The Clinical specialities include Ophthalmology, Dermatology, Gynaecology and Orthopaedics

The Responsibilities Of This Role Will Include

In this pivotal role you will provide administrative support across the clinic in addition to concierge services to ensure our patients receive the 5 star care they deserve.

• Be welcoming, patient focused and deliver a high standard of customer service
• To deal with enquiries from patients, staff and visitors in a courteous, timely and efficient manner. This may be by face to face or telephone.
• To practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant and staff information.
• To undertake various clerical duties
• The part time hours will be worked on a fair rota basis between the hours of 8 am and 9 pm Monday to Friday and 8am - 3pm on a Saturday which will be discussed at interview.
  
  

The Ideal Candidate Will Have

• Experience in customer service, reception and/or administration is highly desired
• Previous experience in a face to face customer service environment preferable (Healthcare, Retail, Hospitality)
• Someone who is highly organised, accurate and comfortable working in a fast paced environment
• Must be a good communicator, a team player and have good computer literacy
  
  

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
  
  

Spire Healthcare is committed to creating an environment that will attract, retain and motivate its people. We are an equal opportunities employer, committed to the health and well-being of all our colleagues and consultants. We firmly believe that it is our people that make the business successful and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

If you feel you could apply your experience to this exciting role and are motivated by the opportunity, then please apply today.

For more information about the role, please contact Michelle via:

[email protected]