Administration Team Leader - #145458

Job Description

Administrator and Patient Concierge Team Leader | Spire Clinic - Harrogate | Full time | Permanent | 37.5 hours per week | Lower Band 5 equivalent

Our Spire Clinics deliver a specific range of lower risk outpatient and day case treatments (all on a local anaesthetic basis), which provides faster care for day case patients. The Clinical specialities include Ophthalmology, Dermatology, Gynaecology, Orthopaedics and GP service.

Duties And Responsibilities

• Working varied reception and admissions shifts in a hands-on capacity, supporting and overseeing the team
• Promotion of Spire’s Purpose, vision, mission, values and behaviours
• Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times.
• Preparation of rotas, flexing staff in line with business requirements and within budgetary targets.
• Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs
• Achieving KPI targets including credit card capture, GP data and DNA’s
• To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training.
• To undertake Datix incident investigations
• To represent the department at various meetings, including Patient Experience, Infection control and process meeting, driving improvements and implementing change
• Actively participating in the promotion of good communication and liaison with other hospital departments.
• To maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff
• To ensure the reception environment projects a professional, smart image at all times including staff adherence to hospital uniform policy
• To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.
• Who we're looking for
  
  

Essential

• Excellent numeracy, literacy and IT Skills
• Minimum 2 years leadership experience in a highly customer service/administration focused role
• Proven people management experience within a medium sized team
• Excellent organisation and communication skills
• Outstanding customer care skills with the ability to handle difficult situations
• Emotional resilience, able to hold difficult conversations
• The ability to manage change
• Healthcare background is essential
• Able to work full time hours which will include working up to 8pm some evenings which would be included in your rota.
  
  

Desirable

• A qualification in leadership, administration and/or customer service
  
  

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
  
  

Spire Healthcare is committed to creating an environment that will attract, retain and motivate its people. We are an equal opportunities employer, committed to the health and well-being of all our colleagues and consultants. We firmly believe that it is our people that make the business successful and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

If you feel you could apply your experience to this exciting role and are motivated by the opportunity, then please apply today.

For more information about the role, please contact Michelle via: [email protected]