Administration Manager - #147863

LCCA is a contemporary institution, offering a range of programmes. Our students embark on a journey which is designed to meet their academic and personal demands. At the very heart of our vision is a student-centered learning and teaching methodology which is progressive, forward-thinking, modern, and designed to meet our learners’ needs.

Our academic team consists of modern, progressive, professionals who have what it takes to motivate students from a variety of backgrounds, to inspire belief in students who are striving for professional and personal recognition and to drive students towards successful lives.

You will have a distinct skill set; a ‘can-do’ attitude - and should demonstrate the consistent ability to put the core elements of our learning and teaching philosophy into practice, both in the strategic implementation of experiential teaching activities and in the management of high-class teaching delivery.

The underpinning philosophy of LCCA is as follows:

• Through experiential teaching we aim to provide students with a ‘real-life’ skill set which is transferable out of the classroom and into the world of work.
• Through ‘chunked learning’ we aim to ensure students are thoroughly engaged and motivated by their teachers.
• Through ‘deliberate reflection’ we aim to get students thinking about their role in the learning experience and to embed their knowledge for future use.
• Through regular and precise feedback, we aim to offer students ways to improve their skills and knowledge on a daily basis.
  
  

Position:

The Administration Manager position is responsible for ensuring the team of programme administrators provides a professional and proactive service to students and staff. They will be responsible for promoting change and supporting new ways of working within both the Academic and Admissions department. The role will also be required to initiate and implement enhancements to service delivery and the student experience

Working closely with the Head of Administration they are responsible for the effective and efficient operation of student administration activities throughout the whole of the student lifecycle whilst ensuring that processes and procedures comply with College policies and regulations.

Requirements:

Key Activities & Responsibilities

• To be responsible for the management, delivery and development of student administration and to actively promote change and support new ways of working within both the team and the wider College.
• To line manage administrators, allocating responsibilities, workload planning and managing performance ensuring that appropriate standards of behaviour, performance and customer care are demonstrated at all times. To provide coaching and support, developing their skills, knowledge and understanding. Carry out appraisals, set objective and give feedback ensuring that targets are met.
• To work in collaboration with the quality and standards, admissions, exams, FE course administration and college support teams to facilitate joined up and efficient student processes.
• To manage and develop student administration processes including: registration, assessment, awards and the maintenance of student records.
• To have a detailed understanding of the regulations, frameworks, processes and the student experience in order to ensure the College’s procedures are adhered to, and that advice and direction for process improvements can be given.
• To build and maintain effective productive working relationships between the programme administration team and the programme areas to ensure that efficient and effective administrative support is provided.
  
  

To manage an administrative structure that has responsibility for :

• Registration: Working with the finance and admissions teams ensure an effective registration process for students
• Assessment: Managing the assessment schedules, including receipt and return of student assessment, examination and progression boards
• Extenuating circumstances: Managing the processes relating to Extenuating Circumstances
• Student attendance: Managing the administration of and reporting on student attendance
• Student records: Ensuring student records are up to date and student changes in circumstances are fully communicated across College and to external bodies where appropriate
• Regulatory returns: Ensuring regulatory returns, such as the Destination of Leavers return, are administered on a timely basis
• Providing secretariat services as appropriate
• Administering the programmes’ budget expenditure and monitoring the consumables budget on behalf of the programme areas
• Administering educational visits undertaken by students and ensuring compliance with College policies
• To ensure that the programme administrators are providing support for the College VLE and that the relevant sections related to programme administration are kept accurate and up to date at all times.
• To participate as appropriate in other Committees under the College deliberative structure.
  
  

Other

• To comply with all relevant College policies and procedures.
• In the context of College and personal development to carry out any other duties that are commensurate with the role and as instructed by the Administration Manager.
• To assist with other administrative duties within the College if required.
• To adhere to the College’s Health and Safety policies and procedures and to perform any College wide designated duties with regard to Health and Safety and the security of the College.
• To adhere to and actively support the College’s Equality & Diversity policies and their implementation.
• To have a flexible approach to work, as at certain times of year non-standard working patterns may be required.
  
  

Other information:

Knowledge/Experience

• Experience of understanding, applying and managing academic regulations within an administration team
• Knowledge and experience of student administration processes within a College or University
• Knowledge and experience of the Student Loan Company systems and procedures
  
  

Skills

• Ability to communicate in a positive manner with potentially difficult customers
• Ability to work quickly and accurately with a strong attention to detail, both as a member of a team or on own initiative.
• An understanding of Equality, Diversity and Inclusion issues as they relate to the role
• Be able to fit with the ethos and values of the College.
  
  

Qualifications/Education

• Educated to degree level or equivalent professional qualification or experience.