3rd Line Service Delivery Analyst - #195504

Competitive salary

37.5 hours per week - Monday to Friday, with some flexibility between 7am and 6pm, typically 9-5.

Hybrid – 2 days in our Toddington office

Keep Moto Moving Behind the Scenes

At Moto, technology plays a critical role in keeping our motorway service areas running smoothly for millions of customers every year. From supporting our sites and colleagues to maintaining the systems that power our business, our technology team helps keep everything moving.

We're looking for a 3rd Line Service Delivery Analyst to join our Business Technology team. This is an opportunity for an experienced technical specialist who enjoys solving complex problems, improving services, and making a genuine impact across a large multi-site environment.

You'll be a senior escalation point within the team, taking ownership of challenging technical issues, supporting critical infrastructure, and helping to drive service improvements that make a lasting difference.

Why Join Us?

Bonus: Up to 15% bonus

Time off: 25 days holiday

Exclusive discounts: Up to 60% off for you, your partner, and loved ones

Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance

Career development: Fantastic training opportunities, including funding for qualifications

Your Responsibilities

• Acting as a senior escalation point for infrastructure and workplace technology issues
• Diagnosing and resolving complex technical problems from 1st and 2nd line support teams
• Maintaining and supporting servers, hosted platforms, end-user devices and site technology
• Investigating recurring issues and contributing to root cause analysis
• Supporting hardware lifecycle activities, including configuration, replacement and fault diagnosis
• Working closely with third-party suppliers to manage escalations and restore services
• Providing technical input into infrastructure and service improvement projects
• Producing clear documentation, technical notes and knowledge articles
• Identifying opportunities to reduce incidents, improve stability and increase service efficiency
• Deputising for the Infrastructure & Service Delivery Functional Lead when required
  
  

What You’ll Bring

We're looking for someone who combines strong technical expertise with a proactive, solutions-focused mindset.

You'll ideally have experience with:

• Windows Desktop and Windows Server administration
• Microsoft 365 support and administration
• Active Directory and Group Policy
• Infrastructure monitoring and troubleshooting
• Virtualised, hosted or cloud-based environments
• Networking technologies including DNS, Wi-Fi, switches, routers and firewalls
• Backup monitoring and recovery processes
• PowerShell or other scripting tools
• Hardware builds, configuration and fault diagnosis
• Supplier management and technical escalation processes
  
  

Experience within retail, hospitality, EPOS, payment or multi-site technology environments would be advantageous.

What Makes You Great For This Role

You'll be:

• A natural problem solver who enjoys getting to the root cause of issues
• Calm and effective when managing complex technical incidents
• Comfortable communicating with both technical and non-technical colleagues
• Highly organised with excellent attention to detail
• Proactive in identifying improvements and reducing recurring issues
• Passionate about delivering reliable, high-quality technology services
  
  

Why Moto?

At Moto, we're proud to be the UK's leading motorway service area operator, serving millions of customers every year. Behind every successful site is a team of talented colleagues working together to make a difference.

Ready to Apply?

If you're an experienced infrastructure or technical support professional looking for a role where you can influence service quality, solve complex challenges and help shape the future of technology at Moto, we'd love to hear from you.

Apply today and help keep Moto's technology running at its very best.

INDCS