[2000716] Contact Centre Advisor (Revenues) - #145386
Cornwall Council
Date: 3 days ago
City: Camborne
Contract type: Full time
Job Description
The Service & Team:
This is an exciting opportunity for 1 x full time, permanent position in the Contact Centre. The role is in a fast paced, interesting and ever-changing environment where there is a great team spirit and staff have the opportunity to develop and learn new skills.
The Role
If you like speaking to customers and go above and beyond to provide excellent customer service, then this is the role for you.
The main responsibility of this role is to help customers that contact the council with queries concerning changes and payment of their council tax.
If you have a passion for customer service with a pro-active, positive attitude, are adaptable and can operate under pressure whilst remaining calm then apply for this job and join our team.
As a member of the Customer Contact Team this role is vital in achieving the highest standards of customer service , ensuring the delivery of quality information, advice and promoting customer service excellence in line with the customer promise and philosophy.
Training covering all aspects of this role is provided by an experienced training team to ensure that staff have all the skills are required to be successful in the role. Ongoing support and mentoring is also provided once the initial training has been completed
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.
This position will be subject to a basic criminal record disclosure check.
Working Pattern
The role is 37 hours a week working Monday - Friday
What You’ll Need To Succeed
A passion for customer service and a drive to make sure that every contact from a customer counts. You must be able to work in a busy environment and have a “can do attitude” with an understanding what makes an outstanding customer journey.
Please read the role profile for the full details of this role attached below in this advert
What You’ll Get In Return
Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our Core Employee Rewards And Benefits Include
Please note, we are unable to offer sponsorship for this role
The full role profile is attached here
We recommend saving a copy of this to refer to if you are invited to an interview.
For more information or an informal chat about the role please contact Michelle Price at [email protected]
Application Process
Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process .
Please note that applications cannot be edited after they have been submitted, please contact [email protected] if you have any queries or require assistance with your application.
Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.
The Service & Team:
This is an exciting opportunity for 1 x full time, permanent position in the Contact Centre. The role is in a fast paced, interesting and ever-changing environment where there is a great team spirit and staff have the opportunity to develop and learn new skills.
The Role
If you like speaking to customers and go above and beyond to provide excellent customer service, then this is the role for you.
The main responsibility of this role is to help customers that contact the council with queries concerning changes and payment of their council tax.
If you have a passion for customer service with a pro-active, positive attitude, are adaptable and can operate under pressure whilst remaining calm then apply for this job and join our team.
As a member of the Customer Contact Team this role is vital in achieving the highest standards of customer service , ensuring the delivery of quality information, advice and promoting customer service excellence in line with the customer promise and philosophy.
Training covering all aspects of this role is provided by an experienced training team to ensure that staff have all the skills are required to be successful in the role. Ongoing support and mentoring is also provided once the initial training has been completed
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.
This position will be subject to a basic criminal record disclosure check.
Working Pattern
The role is 37 hours a week working Monday - Friday
What You’ll Need To Succeed
A passion for customer service and a drive to make sure that every contact from a customer counts. You must be able to work in a busy environment and have a “can do attitude” with an understanding what makes an outstanding customer journey.
Please read the role profile for the full details of this role attached below in this advert
What You’ll Get In Return
Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our Core Employee Rewards And Benefits Include
- a competitive salary.
- a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
- a generous annual leave entitlement with the potential to purchase additional leave.
- A national award-winning employee health and wellbeing programme
- Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Please note, we are unable to offer sponsorship for this role
The full role profile is attached here
We recommend saving a copy of this to refer to if you are invited to an interview.
For more information or an informal chat about the role please contact Michelle Price at [email protected]
Application Process
Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process .
Please note that applications cannot be edited after they have been submitted, please contact [email protected] if you have any queries or require assistance with your application.
Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.
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